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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Adria Hotel and Conference Center?
  Internet
37.7%
Online Reputation
2.2%
Advertisement
1%
Travel Agent
1.7%
Company
1%
Referral
17%
Meeting Planner
2.9%
Other
36.5%

What was the purpose of your visit?
  Business
22.4%
Pleasure
65.9%
Group
11.7%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
2.4%
Price
15.6%
Repeat Guests
16.1%
Location
38%
Airport
1.2%
Referral
7.1%
Access to NYC
1.9%
Attending Meeting
3.9%
Social Function
7.3%
Other
6.6%

 
Was this your first stay with us?
  Yes
65.9%
No
34.1%

Would you consider staying again?
  Yes
91.5%
No
8.5%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
91.2%
No
8.8%
   
0.91

 
How did you hear about the Adria Hotel and Conference Center?
  Internet
37.7%
Online Reputation
2.2%
Advertisement
1%
Travel Agent
1.7%
Company
1%
Referral
17%
Meeting Planner
2.9%
Other
36.5%

What was the purpose of your visit?
  Business
22.4%
Pleasure
65.9%
Group
11.7%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
2.4%
Price
15.6%
Repeat Guests
16.1%
Location
38%
Airport
1.2%
Referral
7.1%
Access to NYC
1.9%
Attending Meeting
3.9%
Social Function
7.3%
Other
6.6%

 
Was this your first stay with us?
  Yes
65.9%
No
34.1%

Would you consider staying again?
  Yes
91.5%
No
8.5%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
91.2%
No
8.8%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
77.1%
Good
18.5%
Fair
2.9%
Poor
1.5%
   
3.71

Greet you by name?
  Excellent
65.2%
Good
22.9%
Fair
9.2%
Poor
2.7%
   
3.51

Respond to your need for assistance?
  Excellent
74.5%
Good
20.2%
Fair
3.9%
Poor
1.5%
   
3.68

Maintain professional attitude and appearance?
  Excellent
74.5%
Good
20.7%
Fair
3.6%
Poor
1.2%
   
3.68






Acknowledge you immediately with a smile?
  Excellent
77.1%
Good
18.5%
Fair
2.9%
Poor
1.5%
   
3.71

Greet you by name?
  Excellent
65.2%
Good
22.9%
Fair
9.2%
Poor
2.7%
   
3.51

Respond to your need for assistance?
  Excellent
74.5%
Good
20.2%
Fair
3.9%
Poor
1.5%
   
3.68

Maintain professional attitude and appearance?
  Excellent
74.5%
Good
20.7%
Fair
3.6%
Poor
1.2%
   
3.68

  ACCOMMODATIONS
Average: 85%
Rating: 3.4
 
  ACCOMMODATIONS
Average: 85%
Rating: 3.4
 
 
Overall cleanliness of room
  Excellent
64.5%
Good
29%
Fair
4.6%
Poor
1.9%
   
3.56

Overall maintenance/condition of room
  Excellent
55.7%
Good
31.9%
Fair
9.2%
Poor
3.2%
   
3.4

Overall satisfaction of guest supplies & amenities
  Excellent
53.5%
Good
33.1%
Fair
9.7%
Poor
3.6%
   
3.36

 
Overall cleanliness of room
  Excellent
64.5%
Good
29%
Fair
4.6%
Poor
1.9%
   
3.56

Overall maintenance/condition of room
  Excellent
55.7%
Good
31.9%
Fair
9.2%
Poor
3.2%
   
3.4

Overall satisfaction of guest supplies & amenities
  Excellent
53.5%
Good
33.1%
Fair
9.7%
Poor
3.6%
   
3.36
  OVERALL EXPERIENCE
Average: 87.5%
Rating: 3.5
  OVERALL EXPERIENCE
Average: 87.5%
Rating: 3.5
 
Overall, how would you rate the hotel?
  Excellent
54.7%
Good
35.3%
Fair
7.5%
Poor
2.4%
   
3.42

Overall, how would you rate the staff?
  Excellent
70.6%
Good
25.1%
Fair
4.4%
Poor
0%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
26%
No
74%

If so, was it resolved to your satisfaction?
  Yes
76%
No
24%

 
Overall, how would you rate the hotel?
  Excellent
54.7%
Good
35.3%
Fair
7.5%
Poor
2.4%
   
3.42

Overall, how would you rate the staff?
  Excellent
70.6%
Good
25.1%
Fair
4.4%
Poor
0%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
26%
No
74%

If so, was it resolved to your satisfaction?
  Yes
76%
No
24%

  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
 
Reservations
  Excellent
75.7%
Good
20.7%
Fair
2.4%
Poor
1.2%
   
3.71

 
Check-In
  Excellent
77.6%
Good
17.5%
Fair
3.6%
Poor
1.2%
   
3.72

 
Check-Out
  Excellent
78.8%
Good
17.8%
Fair
2.4%
Poor
1%
   
3.72

Housekeeping
  Excellent
68.9%
Good
26.3%
Fair
2.7%
Poor
2.2%
   
3.62

WiFi/Internet Service
  Excellent
53.8%
Good
24.3%
Fair
4.6%
Poor
1.5%
N/A
15.8%
   
2.99
Business Center
  Excellent
22.1%
Good
8.5%
Fair
1.2%
Poor
1%
N/A
67.2%
   
3.58

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
23.8%
Good
7.8%
Fair
1.2%
Poor
1.2%
N/A
65.9%
   
1.22

Buffet Breakfast
  Excellent
41.4%
Good
31.6%
Fair
12.9%
Poor
3.4%
N/A
10.7%
   
2.9

 
Reservations
  Excellent
75.7%
Good
20.7%
Fair
2.4%
Poor
1.2%
   
3.71

 
Check-In
  Excellent
77.6%
Good
17.5%
Fair
3.6%
Poor
1.2%
   
3.72

 
Check-Out
  Excellent
78.8%
Good
17.8%
Fair
2.4%
Poor
1%
   
3.72

Housekeeping
  Excellent
68.9%
Good
26.3%
Fair
2.7%
Poor
2.2%
   
3.62

WiFi/Internet Access
  Excellent
53.8%
Good
24.3%
Fair
4.6%
Poor
1.5%
N/A
15.8%
   
2.99
Business Center
  Excellent
22.1%
Good
8.5%
Fair
1.2%
Poor
1%
N/A
67.2%
   
3.58

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
23.8%
Good
7.8%
Fair
1.2%
Poor
1.2%
N/A
65.9%
   
1.22

Buffet Breakfast
  Excellent
41.4%
Good
31.6%
Fair
12.9%
Poor
3.4%
N/A
10.7%
   
2.9