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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Adria Hotel and Conference Center?
  Internet
36.8%
Online Reputation
1.9%
Advertisement
0.7%
Travel Agent
1.8%
Company
1.5%
Referral
16.9%
Meeting Planner
3.6%
Other
36.8%

What was the purpose of your visit?
  Business
23.6%
Pleasure
66.2%
Group
10.2%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
1.9%
Price
16.2%
Repeat Guests
16.6%
Location
38.7%
Airport
1%
Referral
6.3%
Access to NYC
1.4%
Attending Meeting
4%
Social Function
7.7%
Other
6.2%

 
Was this your first stay with us?
  Yes
63.6%
No
36.4%

Would you consider staying again?
  Yes
91.6%
No
8.4%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.2%
No
8.8%
   
0.91

 
How did you hear about the Adria Hotel and Conference Center?
  Internet
36.8%
Online Reputation
1.9%
Advertisement
0.7%
Travel Agent
1.8%
Company
1.5%
Referral
16.9%
Meeting Planner
3.6%
Other
36.8%

What was the purpose of your visit?
  Business
23.6%
Pleasure
66.2%
Group
10.2%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
1.9%
Price
16.2%
Repeat Guests
16.6%
Location
38.7%
Airport
1%
Referral
6.3%
Access to NYC
1.4%
Attending Meeting
4%
Social Function
7.7%
Other
6.2%

 
Was this your first stay with us?
  Yes
63.6%
No
36.4%

Would you consider staying again?
  Yes
91.6%
No
8.4%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.2%
No
8.8%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
76.6%
Good
18.8%
Fair
3.3%
Poor
1.2%
   
3.71

Greet you by name?
  Excellent
64.3%
Good
23.9%
Fair
8.8%
Poor
3%
   
3.49

Respond to your need for assistance?
  Excellent
75%
Good
20.1%
Fair
3.8%
Poor
1.1%
   
3.69

Maintain professional attitude and appearance?
  Excellent
75.4%
Good
20.2%
Fair
3.6%
Poor
0.8%
   
3.7






Acknowledge you immediately with a smile?
  Excellent
76.6%
Good
18.8%
Fair
3.3%
Poor
1.2%
   
3.71

Greet you by name?
  Excellent
64.3%
Good
23.9%
Fair
8.8%
Poor
3%
   
3.49

Respond to your need for assistance?
  Excellent
75%
Good
20.1%
Fair
3.8%
Poor
1.1%
   
3.69

Maintain professional attitude and appearance?
  Excellent
75.4%
Good
20.2%
Fair
3.6%
Poor
0.8%
   
3.7

  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
 
Overall cleanliness of room
  Excellent
66.1%
Good
28%
Fair
4.1%
Poor
1.8%
   
3.58

Overall maintenance/condition of room
  Excellent
57.6%
Good
30.8%
Fair
8.8%
Poor
2.9%
   
3.43

Overall satisfaction of guest supplies & amenities
  Excellent
56%
Good
32%
Fair
9.1%
Poor
2.9%
   
3.41

 
Overall cleanliness of room
  Excellent
66.1%
Good
28%
Fair
4.1%
Poor
1.8%
   
3.58

Overall maintenance/condition of room
  Excellent
57.6%
Good
30.8%
Fair
8.8%
Poor
2.9%
   
3.43

Overall satisfaction of guest supplies & amenities
  Excellent
56%
Good
32%
Fair
9.1%
Poor
2.9%
   
3.41
  OVERALL EXPERIENCE
Average: 87.5%
Rating: 3.5
  OVERALL EXPERIENCE
Average: 87.5%
Rating: 3.5
 
Overall, how would you rate the hotel?
  Excellent
54.3%
Good
35.6%
Fair
7.7%
Poor
2.5%
   
3.42

Overall, how would you rate the staff?
  Excellent
71.4%
Good
24.2%
Fair
4.1%
Poor
0.3%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
25%
No
75%

If so, was it resolved to your satisfaction?
  Yes
75.6%
No
24.4%

 
Overall, how would you rate the hotel?
  Excellent
54.3%
Good
35.6%
Fair
7.7%
Poor
2.5%
   
3.42

Overall, how would you rate the staff?
  Excellent
71.4%
Good
24.2%
Fair
4.1%
Poor
0.3%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
25%
No
75%

If so, was it resolved to your satisfaction?
  Yes
75.6%
No
24.4%

  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
 
Reservations
  Excellent
75.8%
Good
20.5%
Fair
2.7%
Poor
1%
   
3.71

 
Check-In
  Excellent
77.9%
Good
17.6%
Fair
3.4%
Poor
1.1%
   
3.72

 
Check-Out
  Excellent
78.4%
Good
17.7%
Fair
2.9%
Poor
1%
   
3.72

Housekeeping
  Excellent
69.8%
Good
25.1%
Fair
3.4%
Poor
1.6%
   
3.63

WiFi/Internet Service
  Excellent
56.3%
Good
21.4%
Fair
4.5%
Poor
1.9%
N/A
15.8%
   
3.01
Business Center
  Excellent
22.9%
Good
8.5%
Fair
1.6%
Poor
0.7%
N/A
66.2%
   
3.59

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
24%
Good
7.6%
Fair
1%
Poor
1.1%
N/A
66.3%
   
1.22

Buffet Breakfast
  Excellent
43.7%
Good
28.3%
Fair
11.8%
Poor
3.4%
N/A
12.8%
   
2.87

 
Reservations
  Excellent
75.8%
Good
20.5%
Fair
2.7%
Poor
1%
   
3.71

 
Check-In
  Excellent
77.9%
Good
17.6%
Fair
3.4%
Poor
1.1%
   
3.72

 
Check-Out
  Excellent
78.4%
Good
17.7%
Fair
2.9%
Poor
1%
   
3.72

Housekeeping
  Excellent
69.8%
Good
25.1%
Fair
3.4%
Poor
1.6%
   
3.63

WiFi/Internet Access
  Excellent
56.3%
Good
21.4%
Fair
4.5%
Poor
1.9%
N/A
15.8%
   
3.01
Business Center
  Excellent
22.9%
Good
8.5%
Fair
1.6%
Poor
0.7%
N/A
66.2%
   
3.59

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
24%
Good
7.6%
Fair
1%
Poor
1.1%
N/A
66.3%
   
1.22

Buffet Breakfast
  Excellent
43.7%
Good
28.3%
Fair
11.8%
Poor
3.4%
N/A
12.8%
   
2.87