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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Adria Hotel and Conference Center?
  Internet
36.4%
Online Reputation
2.1%
Advertisement
0.7%
Travel Agent
1.9%
Company
1.2%
Referral
17.7%
Meeting Planner
3.7%
Other
36.2%

What was the purpose of your visit?
  Business
23.2%
Pleasure
66%
Group
10.7%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
1.9%
Price
16.4%
Repeat Guests
16.1%
Location
38.3%
Airport
0.9%
Referral
6.6%
Access to NYC
1.5%
Attending Meeting
4%
Social Function
7.9%
Other
6.4%

 
Was this your first stay with us?
  Yes
64.5%
No
35.5%

Would you consider staying again?
  Yes
91.5%
No
8.5%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.1%
No
8.9%
   
0.91

 
How did you hear about the Adria Hotel and Conference Center?
  Internet
36.4%
Online Reputation
2.1%
Advertisement
0.7%
Travel Agent
1.9%
Company
1.2%
Referral
17.7%
Meeting Planner
3.7%
Other
36.2%

What was the purpose of your visit?
  Business
23.2%
Pleasure
66%
Group
10.7%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
1.9%
Price
16.4%
Repeat Guests
16.1%
Location
38.3%
Airport
0.9%
Referral
6.6%
Access to NYC
1.5%
Attending Meeting
4%
Social Function
7.9%
Other
6.4%

 
Was this your first stay with us?
  Yes
64.5%
No
35.5%

Would you consider staying again?
  Yes
91.5%
No
8.5%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.1%
No
8.9%
   
0.91

  STAFF
 
Average: 92.5%
Rating: 3.7
  STAFF
 
Average: 92.5%
Rating: 3.7





Acknowledge you immediately with a smile?
  Excellent
77.2%
Good
18.3%
Fair
3.3%
Poor
1.2%
   
3.72

Greet you by name?
  Excellent
64.1%
Good
24%
Fair
8.9%
Poor
3%
   
3.49

Respond to your need for assistance?
  Excellent
75%
Good
19.8%
Fair
4.2%
Poor
1%
   
3.69

Maintain professional attitude and appearance?
  Excellent
75.6%
Good
19.8%
Fair
3.9%
Poor
0.7%
   
3.7






Acknowledge you immediately with a smile?
  Excellent
77.2%
Good
18.3%
Fair
3.3%
Poor
1.2%
   
3.72

Greet you by name?
  Excellent
64.1%
Good
24%
Fair
8.9%
Poor
3%
   
3.49

Respond to your need for assistance?
  Excellent
75%
Good
19.8%
Fair
4.2%
Poor
1%
   
3.69

Maintain professional attitude and appearance?
  Excellent
75.6%
Good
19.8%
Fair
3.9%
Poor
0.7%
   
3.7

  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
 
Overall cleanliness of room
  Excellent
65.7%
Good
28.2%
Fair
4.3%
Poor
1.8%
   
3.58

Overall maintenance/condition of room
  Excellent
57.1%
Good
31.1%
Fair
8.6%
Poor
3.1%
   
3.42

Overall satisfaction of guest supplies & amenities
  Excellent
55.9%
Good
32%
Fair
9.1%
Poor
3%
   
3.41

 
Overall cleanliness of room
  Excellent
65.7%
Good
28.2%
Fair
4.3%
Poor
1.8%
   
3.58

Overall maintenance/condition of room
  Excellent
57.1%
Good
31.1%
Fair
8.6%
Poor
3.1%
   
3.42

Overall satisfaction of guest supplies & amenities
  Excellent
55.9%
Good
32%
Fair
9.1%
Poor
3%
   
3.41
  OVERALL EXPERIENCE
Average: 87.5%
Rating: 3.5
  OVERALL EXPERIENCE
Average: 87.5%
Rating: 3.5
 
Overall, how would you rate the hotel?
  Excellent
54.4%
Good
35.3%
Fair
7.7%
Poor
2.5%
   
3.42

Overall, how would you rate the staff?
  Excellent
71.7%
Good
23.8%
Fair
4.3%
Poor
0.1%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
25%
No
75%

If so, was it resolved to your satisfaction?
  Yes
75%
No
25%

 
Overall, how would you rate the hotel?
  Excellent
54.4%
Good
35.3%
Fair
7.7%
Poor
2.5%
   
3.42

Overall, how would you rate the staff?
  Excellent
71.7%
Good
23.8%
Fair
4.3%
Poor
0.1%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
25%
No
75%

If so, was it resolved to your satisfaction?
  Yes
75%
No
25%

  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
 
Reservations
  Excellent
75.6%
Good
20.7%
Fair
2.8%
Poor
0.9%
   
3.71

 
Check-In
  Excellent
78.1%
Good
17.3%
Fair
3.6%
Poor
1%
   
3.72

 
Check-Out
  Excellent
78.4%
Good
17.7%
Fair
3%
Poor
0.9%
   
3.72

Housekeeping
  Excellent
69.6%
Good
25%
Fair
3.7%
Poor
1.6%
   
3.63

WiFi/Internet Service
  Excellent
56.2%
Good
21.8%
Fair
4.5%
Poor
1.9%
N/A
15.6%
   
3.01
Business Center
  Excellent
21.9%
Good
8.3%
Fair
1.6%
Poor
0.6%
N/A
67.5%
   
3.59

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
23.2%
Good
6.9%
Fair
0.9%
Poor
1.2%
N/A
67.8%
   
1.17

Buffet Breakfast
  Excellent
43.5%
Good
29.1%
Fair
11.8%
Poor
3%
N/A
12.7%
   
2.88

 
Reservations
  Excellent
75.6%
Good
20.7%
Fair
2.8%
Poor
0.9%
   
3.71

 
Check-In
  Excellent
78.1%
Good
17.3%
Fair
3.6%
Poor
1%
   
3.72

 
Check-Out
  Excellent
78.4%
Good
17.7%
Fair
3%
Poor
0.9%
   
3.72

Housekeeping
  Excellent
69.6%
Good
25%
Fair
3.7%
Poor
1.6%
   
3.63

WiFi/Internet Access
  Excellent
56.2%
Good
21.8%
Fair
4.5%
Poor
1.9%
N/A
15.6%
   
3.01
Business Center
  Excellent
21.9%
Good
8.3%
Fair
1.6%
Poor
0.6%
N/A
67.5%
   
3.59

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
23.2%
Good
6.9%
Fair
0.9%
Poor
1.2%
N/A
67.8%
   
1.17

Buffet Breakfast
  Excellent
43.5%
Good
29.1%
Fair
11.8%
Poor
3%
N/A
12.7%
   
2.88