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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Adria Hotel and Conference Center?
  Internet
37.3%
Online Reputation
1.9%
Advertisement
1.1%
Travel Agent
1.5%
Company
1.3%
Referral
17.9%
Meeting Planner
3.6%
Other
35.6%

What was the purpose of your visit?
  Business
23.4%
Pleasure
65.5%
Group
11.2%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
2.1%
Price
16.2%
Repeat Guests
16%
Location
38.7%
Airport
1.1%
Referral
6.1%
Access to NYC
1.7%
Attending Meeting
4.4%
Social Function
7.4%
Other
6.3%

 
Was this your first stay with us?
  Yes
65.3%
No
34.7%

Would you consider staying again?
  Yes
90.7%
No
9.3%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
90.7%
No
9.3%
   
0.91

 
How did you hear about the Adria Hotel and Conference Center?
  Internet
37.3%
Online Reputation
1.9%
Advertisement
1.1%
Travel Agent
1.5%
Company
1.3%
Referral
17.9%
Meeting Planner
3.6%
Other
35.6%

What was the purpose of your visit?
  Business
23.4%
Pleasure
65.5%
Group
11.2%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
2.1%
Price
16.2%
Repeat Guests
16%
Location
38.7%
Airport
1.1%
Referral
6.1%
Access to NYC
1.7%
Attending Meeting
4.4%
Social Function
7.4%
Other
6.3%

 
Was this your first stay with us?
  Yes
65.3%
No
34.7%

Would you consider staying again?
  Yes
90.7%
No
9.3%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
90.7%
No
9.3%
   
0.91

  STAFF
 
Average: 92.5%
Rating: 3.7
  STAFF
 
Average: 92.5%
Rating: 3.7





Acknowledge you immediately with a smile?
  Excellent
76.8%
Good
18.7%
Fair
3.2%
Poor
1.3%
   
3.71

Greet you by name?
  Excellent
65.3%
Good
22.3%
Fair
10.1%
Poor
2.3%
   
3.51

Respond to your need for assistance?
  Excellent
74.7%
Good
20%
Fair
3.8%
Poor
1.5%
   
3.68

Maintain professional attitude and appearance?
  Excellent
75.4%
Good
20%
Fair
3.6%
Poor
1.1%
   
3.7






Acknowledge you immediately with a smile?
  Excellent
76.8%
Good
18.7%
Fair
3.2%
Poor
1.3%
   
3.71

Greet you by name?
  Excellent
65.3%
Good
22.3%
Fair
10.1%
Poor
2.3%
   
3.51

Respond to your need for assistance?
  Excellent
74.7%
Good
20%
Fair
3.8%
Poor
1.5%
   
3.68

Maintain professional attitude and appearance?
  Excellent
75.4%
Good
20%
Fair
3.6%
Poor
1.1%
   
3.7

  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
 
Overall cleanliness of room
  Excellent
65.3%
Good
29.1%
Fair
4%
Poor
1.7%
   
3.58

Overall maintenance/condition of room
  Excellent
56.6%
Good
30.9%
Fair
9.5%
Poor
2.9%
   
3.41

Overall satisfaction of guest supplies & amenities
  Excellent
55.2%
Good
31.2%
Fair
10.1%
Poor
3.6%
   
3.38

 
Overall cleanliness of room
  Excellent
65.3%
Good
29.1%
Fair
4%
Poor
1.7%
   
3.58

Overall maintenance/condition of room
  Excellent
56.6%
Good
30.9%
Fair
9.5%
Poor
2.9%
   
3.41

Overall satisfaction of guest supplies & amenities
  Excellent
55.2%
Good
31.2%
Fair
10.1%
Poor
3.6%
   
3.38
  OVERALL EXPERIENCE
Average: 87.5%
Rating: 3.5
  OVERALL EXPERIENCE
Average: 87.5%
Rating: 3.5
 
Overall, how would you rate the hotel?
  Excellent
55.2%
Good
34.5%
Fair
8%
Poor
2.3%
   
3.43

Overall, how would you rate the staff?
  Excellent
70.9%
Good
24.6%
Fair
4.2%
Poor
0.2%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
25.3%
No
74.7%

If so, was it resolved to your satisfaction?
  Yes
76.1%
No
23.9%

 
Overall, how would you rate the hotel?
  Excellent
55.2%
Good
34.5%
Fair
8%
Poor
2.3%
   
3.43

Overall, how would you rate the staff?
  Excellent
70.9%
Good
24.6%
Fair
4.2%
Poor
0.2%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
25.3%
No
74.7%

If so, was it resolved to your satisfaction?
  Yes
76.1%
No
23.9%

  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
 
Reservations
  Excellent
75.2%
Good
21.1%
Fair
2.7%
Poor
1.1%
   
3.7

 
Check-In
  Excellent
78.3%
Good
16.8%
Fair
3.8%
Poor
1.1%
   
3.72

 
Check-Out
  Excellent
78.9%
Good
17.3%
Fair
2.9%
Poor
0.8%
   
3.72

Housekeeping
  Excellent
69.5%
Good
25.7%
Fair
2.9%
Poor
1.9%
   
3.63

WiFi/Internet Service
  Excellent
53.1%
Good
23.2%
Fair
4.6%
Poor
2.3%
N/A
16.8%
   
2.93
Business Center
  Excellent
23.2%
Good
8.4%
Fair
1.3%
Poor
0.8%
N/A
66.3%
   
3.6

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
24.6%
Good
7.4%
Fair
1.1%
Poor
1.3%
N/A
65.7%
   
1.24

Buffet Breakfast
  Excellent
43.2%
Good
28.8%
Fair
12.2%
Poor
3.4%
N/A
12.4%
   
2.87

 
Reservations
  Excellent
75.2%
Good
21.1%
Fair
2.7%
Poor
1.1%
   
3.7

 
Check-In
  Excellent
78.3%
Good
16.8%
Fair
3.8%
Poor
1.1%
   
3.72

 
Check-Out
  Excellent
78.9%
Good
17.3%
Fair
2.9%
Poor
0.8%
   
3.72

Housekeeping
  Excellent
69.5%
Good
25.7%
Fair
2.9%
Poor
1.9%
   
3.63

WiFi/Internet Access
  Excellent
53.1%
Good
23.2%
Fair
4.6%
Poor
2.3%
N/A
16.8%
   
2.93
Business Center
  Excellent
23.2%
Good
8.4%
Fair
1.3%
Poor
0.8%
N/A
66.3%
   
3.6

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
24.6%
Good
7.4%
Fair
1.1%
Poor
1.3%
N/A
65.7%
   
1.24

Buffet Breakfast
  Excellent
43.2%
Good
28.8%
Fair
12.2%
Poor
3.4%
N/A
12.4%
   
2.87