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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Adria Hotel and Conference Center?
  Internet
36.9%
Online Reputation
2%
Advertisement
0.7%
Travel Agent
1.7%
Company
2.1%
Referral
16.4%
Meeting Planner
3.5%
Other
36.7%

What was the purpose of your visit?
  Business
24.7%
Pleasure
65.5%
Group
9.9%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
2%
Price
16%
Repeat Guests
16.9%
Location
38.8%
Airport
0.9%
Referral
6.3%
Access to NYC
1.5%
Attending Meeting
3.9%
Social Function
7.5%
Other
6.3%

 
Was this your first stay with us?
  Yes
62.7%
No
37.3%

Would you consider staying again?
  Yes
91.9%
No
8.1%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.5%
No
8.5%
   
0.91

 
How did you hear about the Adria Hotel and Conference Center?
  Internet
36.9%
Online Reputation
2%
Advertisement
0.7%
Travel Agent
1.7%
Company
2.1%
Referral
16.4%
Meeting Planner
3.5%
Other
36.7%

What was the purpose of your visit?
  Business
24.7%
Pleasure
65.5%
Group
9.9%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
2%
Price
16%
Repeat Guests
16.9%
Location
38.8%
Airport
0.9%
Referral
6.3%
Access to NYC
1.5%
Attending Meeting
3.9%
Social Function
7.5%
Other
6.3%

 
Was this your first stay with us?
  Yes
62.7%
No
37.3%

Would you consider staying again?
  Yes
91.9%
No
8.1%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.5%
No
8.5%
   
0.91

  STAFF
 
Average: 92.5%
Rating: 3.7
  STAFF
 
Average: 92.5%
Rating: 3.7





Acknowledge you immediately with a smile?
  Excellent
76.9%
Good
18.7%
Fair
3.2%
Poor
1.2%
   
3.71

Greet you by name?
  Excellent
64.9%
Good
23.5%
Fair
8.7%
Poor
2.9%
   
3.5

Respond to your need for assistance?
  Excellent
75.3%
Good
19.9%
Fair
3.7%
Poor
1.1%
   
3.69

Maintain professional attitude and appearance?
  Excellent
75.7%
Good
20%
Fair
3.5%
Poor
0.8%
   
3.71






Acknowledge you immediately with a smile?
  Excellent
76.9%
Good
18.7%
Fair
3.2%
Poor
1.2%
   
3.71

Greet you by name?
  Excellent
64.9%
Good
23.5%
Fair
8.7%
Poor
2.9%
   
3.5

Respond to your need for assistance?
  Excellent
75.3%
Good
19.9%
Fair
3.7%
Poor
1.1%
   
3.69

Maintain professional attitude and appearance?
  Excellent
75.7%
Good
20%
Fair
3.5%
Poor
0.8%
   
3.71

  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
 
Overall cleanliness of room
  Excellent
66.7%
Good
27.6%
Fair
4%
Poor
1.7%
   
3.59

Overall maintenance/condition of room
  Excellent
58.3%
Good
30.4%
Fair
8.5%
Poor
2.8%
   
3.44

Overall satisfaction of guest supplies & amenities
  Excellent
56.5%
Good
31.9%
Fair
8.8%
Poor
2.8%
   
3.42

 
Overall cleanliness of room
  Excellent
66.7%
Good
27.6%
Fair
4%
Poor
1.7%
   
3.59

Overall maintenance/condition of room
  Excellent
58.3%
Good
30.4%
Fair
8.5%
Poor
2.8%
   
3.44

Overall satisfaction of guest supplies & amenities
  Excellent
56.5%
Good
31.9%
Fair
8.8%
Poor
2.8%
   
3.42
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
55.2%
Good
34.9%
Fair
7.5%
Poor
2.4%
   
3.43

Overall, how would you rate the staff?
  Excellent
71.9%
Good
23.9%
Fair
4%
Poor
0.3%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
24.8%
No
75.2%

If so, was it resolved to your satisfaction?
  Yes
75.7%
No
24.3%

 
Overall, how would you rate the hotel?
  Excellent
55.2%
Good
34.9%
Fair
7.5%
Poor
2.4%
   
3.43

Overall, how would you rate the staff?
  Excellent
71.9%
Good
23.9%
Fair
4%
Poor
0.3%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
24.8%
No
75.2%

If so, was it resolved to your satisfaction?
  Yes
75.7%
No
24.3%

  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
 
Reservations
  Excellent
76.1%
Good
20.3%
Fair
2.7%
Poor
0.9%
   
3.72

 
Check-In
  Excellent
78.1%
Good
17.5%
Fair
3.3%
Poor
1.1%
   
3.73

 
Check-Out
  Excellent
78.7%
Good
17.6%
Fair
2.8%
Poor
0.9%
   
3.73

Housekeeping
  Excellent
70.1%
Good
24.8%
Fair
3.5%
Poor
1.6%
   
3.63

WiFi/Internet Service
  Excellent
56.7%
Good
21.3%
Fair
4.4%
Poor
1.9%
N/A
15.7%
   
3.01
Business Center
  Excellent
23.7%
Good
8.4%
Fair
1.6%
Poor
0.7%
N/A
65.6%
   
3.6

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
24.8%
Good
7.5%
Fair
0.9%
Poor
1.1%
N/A
65.7%
   
1.25

Buffet Breakfast
  Excellent
44.3%
Good
28.1%
Fair
11.6%
Poor
3.3%
N/A
12.7%
   
2.88

 
Reservations
  Excellent
76.1%
Good
20.3%
Fair
2.7%
Poor
0.9%
   
3.72

 
Check-In
  Excellent
78.1%
Good
17.5%
Fair
3.3%
Poor
1.1%
   
3.73

 
Check-Out
  Excellent
78.7%
Good
17.6%
Fair
2.8%
Poor
0.9%
   
3.73

Housekeeping
  Excellent
70.1%
Good
24.8%
Fair
3.5%
Poor
1.6%
   
3.63

WiFi/Internet Access
  Excellent
56.7%
Good
21.3%
Fair
4.4%
Poor
1.9%
N/A
15.7%
   
3.01
Business Center
  Excellent
23.7%
Good
8.4%
Fair
1.6%
Poor
0.7%
N/A
65.6%
   
3.6

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
24.8%
Good
7.5%
Fair
0.9%
Poor
1.1%
N/A
65.7%
   
1.25

Buffet Breakfast
  Excellent
44.3%
Good
28.1%
Fair
11.6%
Poor
3.3%
N/A
12.7%
   
2.88