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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Adria Hotel and Conference Center?
  Internet
37.4%
Online Reputation
1.8%
Advertisement
0.9%
Travel Agent
1.6%
Company
1.2%
Referral
17.6%
Meeting Planner
3.7%
Other
35.8%

What was the purpose of your visit?
  Business
24.1%
Pleasure
65.2%
Group
10.6%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
1.8%
Price
15.8%
Repeat Guests
16.1%
Location
39.7%
Airport
1.1%
Referral
5.9%
Access to NYC
1.6%
Attending Meeting
4.1%
Social Function
7.1%
Other
6.9%

 
Was this your first stay with us?
  Yes
64.7%
No
35.3%

Would you consider staying again?
  Yes
91.7%
No
8.3%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.7%
No
8.3%
   
0.92

 
How did you hear about the Adria Hotel and Conference Center?
  Internet
37.4%
Online Reputation
1.8%
Advertisement
0.9%
Travel Agent
1.6%
Company
1.2%
Referral
17.6%
Meeting Planner
3.7%
Other
35.8%

What was the purpose of your visit?
  Business
24.1%
Pleasure
65.2%
Group
10.6%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
1.8%
Price
15.8%
Repeat Guests
16.1%
Location
39.7%
Airport
1.1%
Referral
5.9%
Access to NYC
1.6%
Attending Meeting
4.1%
Social Function
7.1%
Other
6.9%

 
Was this your first stay with us?
  Yes
64.7%
No
35.3%

Would you consider staying again?
  Yes
91.7%
No
8.3%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.7%
No
8.3%
   
0.92

  STAFF
 
Average: 92.5%
Rating: 3.7
  STAFF
 
Average: 92.5%
Rating: 3.7





Acknowledge you immediately with a smile?
  Excellent
77.1%
Good
18.4%
Fair
3%
Poor
1.4%
   
3.71

Greet you by name?
  Excellent
66%
Good
22.2%
Fair
9.4%
Poor
2.5%
   
3.52

Respond to your need for assistance?
  Excellent
75.4%
Good
19.9%
Fair
3.5%
Poor
1.2%
   
3.69

Maintain professional attitude and appearance?
  Excellent
75.9%
Good
19.5%
Fair
3.7%
Poor
0.9%
   
3.7






Acknowledge you immediately with a smile?
  Excellent
77.1%
Good
18.4%
Fair
3%
Poor
1.4%
   
3.71

Greet you by name?
  Excellent
66%
Good
22.2%
Fair
9.4%
Poor
2.5%
   
3.52

Respond to your need for assistance?
  Excellent
75.4%
Good
19.9%
Fair
3.5%
Poor
1.2%
   
3.69

Maintain professional attitude and appearance?
  Excellent
75.9%
Good
19.5%
Fair
3.7%
Poor
0.9%
   
3.7

  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
 
Overall cleanliness of room
  Excellent
65.6%
Good
28.9%
Fair
4.1%
Poor
1.4%
   
3.59

Overall maintenance/condition of room
  Excellent
56.9%
Good
31.6%
Fair
9%
Poor
2.5%
   
3.43

Overall satisfaction of guest supplies & amenities
  Excellent
55.7%
Good
31.2%
Fair
10.1%
Poor
3%
   
3.4

 
Overall cleanliness of room
  Excellent
65.6%
Good
28.9%
Fair
4.1%
Poor
1.4%
   
3.59

Overall maintenance/condition of room
  Excellent
56.9%
Good
31.6%
Fair
9%
Poor
2.5%
   
3.43

Overall satisfaction of guest supplies & amenities
  Excellent
55.7%
Good
31.2%
Fair
10.1%
Poor
3%
   
3.4
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
55.3%
Good
35.3%
Fair
7.4%
Poor
2%
   
3.44

Overall, how would you rate the staff?
  Excellent
72.2%
Good
23.6%
Fair
4.1%
Poor
0.2%
   
3.68

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
25.2%
No
74.8%

If so, was it resolved to your satisfaction?
  Yes
77.4%
No
22.6%

 
Overall, how would you rate the hotel?
  Excellent
55.3%
Good
35.3%
Fair
7.4%
Poor
2%
   
3.44

Overall, how would you rate the staff?
  Excellent
72.2%
Good
23.6%
Fair
4.1%
Poor
0.2%
   
3.68

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
25.2%
No
74.8%

If so, was it resolved to your satisfaction?
  Yes
77.4%
No
22.6%

  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
 
Reservations
  Excellent
76.2%
Good
20.4%
Fair
2.5%
Poor
0.9%
   
3.72

 
Check-In
  Excellent
79.1%
Good
16.3%
Fair
3.5%
Poor
1.1%
   
3.73

 
Check-Out
  Excellent
79.3%
Good
17.4%
Fair
2.7%
Poor
0.7%
   
3.73

Housekeeping
  Excellent
68.6%
Good
26.6%
Fair
3.2%
Poor
1.6%
   
3.62

WiFi/Internet Service
  Excellent
54.6%
Good
22.5%
Fair
4.4%
Poor
2.1%
N/A
16.3%
   
2.97
Business Center
  Excellent
22.3%
Good
8.2%
Fair
1.4%
Poor
0.7%
N/A
67.4%
   
3.6

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
23.4%
Good
7.1%
Fair
0.9%
Poor
1.2%
N/A
67.4%
   
1.18

Buffet Breakfast
  Excellent
42.2%
Good
29.4%
Fair
12.2%
Poor
3%
N/A
13.1%
   
2.85

 
Reservations
  Excellent
76.2%
Good
20.4%
Fair
2.5%
Poor
0.9%
   
3.72

 
Check-In
  Excellent
79.1%
Good
16.3%
Fair
3.5%
Poor
1.1%
   
3.73

 
Check-Out
  Excellent
79.3%
Good
17.4%
Fair
2.7%
Poor
0.7%
   
3.73

Housekeeping
  Excellent
68.6%
Good
26.6%
Fair
3.2%
Poor
1.6%
   
3.62

WiFi/Internet Access
  Excellent
54.6%
Good
22.5%
Fair
4.4%
Poor
2.1%
N/A
16.3%
   
2.97
Business Center
  Excellent
22.3%
Good
8.2%
Fair
1.4%
Poor
0.7%
N/A
67.4%
   
3.6

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
23.4%
Good
7.1%
Fair
0.9%
Poor
1.2%
N/A
67.4%
   
1.18

Buffet Breakfast
  Excellent
42.2%
Good
29.4%
Fair
12.2%
Poor
3%
N/A
13.1%
   
2.85