| |
|
| |
| How did you hear about the Adria Hotel and Conference Center? |
| |
Internet |
35.1% |
| Online Reputation |
1.8% |
| Advertisement |
0.8% |
| Travel Agent |
1.6% |
| Company |
2.3% |
| Referral |
17.5% |
| Meeting Planner |
3% |
| Other |
37.9% |
|
| What was the purpose of your visit? |
| |
Business |
26% |
| Pleasure |
64.5% |
| Group |
9.5% |
|
| |
| Why did you select the Adria Hotel and Conference Center? |
| |
Advertising |
1.9% |
| Price |
15.1% |
| Repeat Guests |
17.2% |
| Location |
40.2% |
| Airport |
0.9% |
| Referral |
6.6% |
| Access to NYC |
1.3% |
| Attending Meeting |
3.6% |
| Social Function |
6.6% |
| Other |
6.5% |
|
| |
| Was this your first stay with us? |
| |
Yes |
61.6% |
| No |
38.4% |
|
| Would you consider staying again? |
| |
Yes |
91.3% |
| No |
8.7% |
| |
|
0.91 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.7% |
| No |
9.3% |
| |
|
0.91 |
|
|
| |
| How did you hear about the Adria Hotel and Conference Center? |
| |
Internet |
35.1% |
| Online Reputation |
1.8% |
| Advertisement |
0.8% |
| Travel Agent |
1.6% |
| Company |
2.3% |
| Referral |
17.5% |
| Meeting Planner |
3% |
| Other |
37.9% |
|
| What was the purpose of your visit? |
| |
Business |
26% |
| Pleasure |
64.5% |
| Group |
9.5% |
|
| |
| Why did you select the Adria Hotel and Conference Center? |
| |
Advertising |
1.9% |
| Price |
15.1% |
| Repeat Guests |
17.2% |
| Location |
40.2% |
| Airport |
0.9% |
| Referral |
6.6% |
| Access to NYC |
1.3% |
| Attending Meeting |
3.6% |
| Social Function |
6.6% |
| Other |
6.5% |
|
| |
| Was this your first stay with us? |
| |
Yes |
61.6% |
| No |
38.4% |
|
| Would you consider staying again? |
| |
Yes |
91.3% |
| No |
8.7% |
| |
|
0.91 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.7% |
| No |
9.3% |
| |
|
0.91 |
|
|
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
77% |
| Good |
17.9% |
| Fair |
3.4% |
| Poor |
1.7% |
| |
|
3.7 |
| Greet you by name? |
| |
Excellent |
64.9% |
| Good |
23% |
| Fair |
8.5% |
| Poor |
3.6% |
| |
|
3.49 |
| Respond to your need for assistance? |
| |
Excellent |
74.7% |
| Good |
19.7% |
| Fair |
4.1% |
| Poor |
1.5% |
| |
|
3.68 |
| Maintain professional attitude and appearance? |
| |
Excellent |
74.6% |
| Good |
20.2% |
| Fair |
4.4% |
| Poor |
0.9% |
| |
|
3.68 |
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
77% |
| Good |
17.9% |
| Fair |
3.4% |
| Poor |
1.7% |
| |
|
3.7 |
| Greet you by name? |
| |
Excellent |
64.9% |
| Good |
23% |
| Fair |
8.5% |
| Poor |
3.6% |
| |
|
3.49 |
| Respond to your need for assistance? |
| |
Excellent |
74.7% |
| Good |
19.7% |
| Fair |
4.1% |
| Poor |
1.5% |
| |
|
3.68 |
| Maintain professional attitude and appearance? |
| |
Excellent |
74.6% |
| Good |
20.2% |
| Fair |
4.4% |
| Poor |
0.9% |
| |
|
3.68 |
|
|
| |
ACCOMMODATIONS
Average: 87.5% |
Rating: 3.5 |
|
| |
|
| |
ACCOMMODATIONS
Average: 87.5% |
Rating: 3.5 |
|
| |
|
| |
| Overall cleanliness of room |
| |
Excellent |
66.1% |
| Good |
27.5% |
| Fair |
4.1% |
| Poor |
2.3% |
| |
|
3.57 |
| Overall maintenance/condition of room |
| |
Excellent |
58.4% |
| Good |
29.6% |
| Fair |
8.6% |
| Poor |
3.4% |
| |
|
3.43 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
56.7% |
| Good |
30.8% |
| Fair |
9% |
| Poor |
3.4% |
| |
|
3.41 |
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
66.1% |
| Good |
27.5% |
| Fair |
4.1% |
| Poor |
2.3% |
| |
|
3.57 |
| Overall maintenance/condition of room |
| |
Excellent |
58.4% |
| Good |
29.6% |
| Fair |
8.6% |
| Poor |
3.4% |
| |
|
3.43 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
56.7% |
| Good |
30.8% |
| Fair |
9% |
| Poor |
3.4% |
| |
|
3.41 |
|
|
| |
OVERALL EXPERIENCE
Average: 87.5% |
Rating: 3.5 |
|
|
| |
OVERALL EXPERIENCE
Average: 87.5% |
Rating: 3.5 |
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
55.1% |
| Good |
34.2% |
| Fair |
7.7% |
| Poor |
3% |
| |
|
3.41 |
| Overall, how would you rate the staff? |
| |
Excellent |
71.5% |
| Good |
23.6% |
| Fair |
4.5% |
| Poor |
0.5% |
| |
|
3.66 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
26.5% |
| No |
73.5% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
73.6% |
| No |
26.4% |
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
55.1% |
| Good |
34.2% |
| Fair |
7.7% |
| Poor |
3% |
| |
|
3.41 |
| Overall, how would you rate the staff? |
| |
Excellent |
71.5% |
| Good |
23.6% |
| Fair |
4.5% |
| Poor |
0.5% |
| |
|
3.66 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
26.5% |
| No |
73.5% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
73.6% |
| No |
26.4% |
|
|
| |
|
| |
| Reservations |
| |
Excellent |
76.7% |
| Good |
19.1% |
| Fair |
3.3% |
| Poor |
0.8% |
| |
|
3.72 |
|
| |
| Check-In |
| |
Excellent |
78% |
| Good |
17.4% |
| Fair |
3.4% |
| Poor |
1.1% |
| |
|
3.72 |
|
| |
| Check-Out |
| |
Excellent |
78.1% |
| Good |
17.6% |
| Fair |
3.1% |
| Poor |
1.1% |
| |
|
3.72 |
|
| Housekeeping |
| |
Excellent |
69.5% |
| Good |
24.6% |
| Fair |
4% |
| Poor |
1.8% |
| |
|
3.62 |
| WiFi/Internet Service |
| |
Excellent |
57% |
| Good |
21% |
| Fair |
4.8% |
| Poor |
1.8% |
| N/A |
15.3% |
| |
|
3.03 |
|
| Business Center |
| |
Excellent |
24.2% |
| Good |
8% |
| Fair |
1.7% |
| Poor |
0.6% |
| N/A |
65.5% |
| |
|
3.62 |
| Fitness Center |
| |
Excellent |
0% |
| Good |
0% |
| Fair |
0% |
| Poor |
0% |
| N/A |
0% |
| |
|
0 |
| Room Service |
| |
Excellent |
25.3% |
| Good |
7.2% |
| Fair |
1.3% |
| Poor |
0.9% |
| N/A |
65.3% |
| |
|
1.26 |
| Buffet Breakfast |
| |
Excellent |
42.4% |
| Good |
25.3% |
| Fair |
11.5% |
| Poor |
4.2% |
| N/A |
16.6% |
| |
|
2.73 |
|
|
| |
| Reservations |
| |
Excellent |
76.7% |
| Good |
19.1% |
| Fair |
3.3% |
| Poor |
0.8% |
| |
|
3.72 |
|
| |
| Check-In |
| |
Excellent |
78% |
| Good |
17.4% |
| Fair |
3.4% |
| Poor |
1.1% |
| |
|
3.72 |
|
| |
| Check-Out |
| |
Excellent |
78.1% |
| Good |
17.6% |
| Fair |
3.1% |
| Poor |
1.1% |
| |
|
3.72 |
|
| Housekeeping |
| |
Excellent |
69.5% |
| Good |
24.6% |
| Fair |
4% |
| Poor |
1.8% |
| |
|
3.62 |
| WiFi/Internet Access |
| |
Excellent |
57% |
| Good |
21% |
| Fair |
4.8% |
| Poor |
1.8% |
| N/A |
15.3% |
| |
|
3.03 |
|
| Business Center |
| |
Excellent |
24.2% |
| Good |
8% |
| Fair |
1.7% |
| Poor |
0.6% |
| N/A |
65.5% |
| |
|
3.62 |
| Fitness Center |
| |
Excellent |
0% |
| Good |
0% |
| Fair |
0% |
| Poor |
0% |
| N/A |
0% |
| |
|
0 |
| Room Service |
| |
Excellent |
25.3% |
| Good |
7.2% |
| Fair |
1.3% |
| Poor |
0.9% |
| N/A |
65.3% |
| |
|
1.26 |
| Buffet Breakfast |
| |
Excellent |
42.4% |
| Good |
25.3% |
| Fair |
11.5% |
| Poor |
4.2% |
| N/A |
16.6% |
| |
|
2.73 |
|
|
