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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Adria Hotel and Conference Center?
  Internet
36.9%
Online Reputation
1.9%
Advertisement
0.8%
Travel Agent
1.7%
Company
2.2%
Referral
16.8%
Meeting Planner
3.4%
Other
36.4%

What was the purpose of your visit?
  Business
25.4%
Pleasure
65%
Group
9.5%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
2.1%
Price
16%
Repeat Guests
16.6%
Location
39.6%
Airport
0.9%
Referral
6.2%
Access to NYC
1.4%
Attending Meeting
3.7%
Social Function
7.4%
Other
6.1%

 
Was this your first stay with us?
  Yes
62.5%
No
37.5%

Would you consider staying again?
  Yes
92%
No
8%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.6%
No
8.4%
   
0.92

 
How did you hear about the Adria Hotel and Conference Center?
  Internet
36.9%
Online Reputation
1.9%
Advertisement
0.8%
Travel Agent
1.7%
Company
2.2%
Referral
16.8%
Meeting Planner
3.4%
Other
36.4%

What was the purpose of your visit?
  Business
25.4%
Pleasure
65%
Group
9.5%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
2.1%
Price
16%
Repeat Guests
16.6%
Location
39.6%
Airport
0.9%
Referral
6.2%
Access to NYC
1.4%
Attending Meeting
3.7%
Social Function
7.4%
Other
6.1%

 
Was this your first stay with us?
  Yes
62.5%
No
37.5%

Would you consider staying again?
  Yes
92%
No
8%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.6%
No
8.4%
   
0.92

  STAFF
 
Average: 92.5%
Rating: 3.7
  STAFF
 
Average: 92.5%
Rating: 3.7





Acknowledge you immediately with a smile?
  Excellent
76.9%
Good
18.6%
Fair
3.4%
Poor
1.2%
   
3.71

Greet you by name?
  Excellent
65.2%
Good
23.2%
Fair
8.8%
Poor
2.8%
   
3.51

Respond to your need for assistance?
  Excellent
75.4%
Good
19.9%
Fair
3.7%
Poor
1%
   
3.7

Maintain professional attitude and appearance?
  Excellent
75.7%
Good
20%
Fair
3.5%
Poor
0.8%
   
3.71






Acknowledge you immediately with a smile?
  Excellent
76.9%
Good
18.6%
Fair
3.4%
Poor
1.2%
   
3.71

Greet you by name?
  Excellent
65.2%
Good
23.2%
Fair
8.8%
Poor
2.8%
   
3.51

Respond to your need for assistance?
  Excellent
75.4%
Good
19.9%
Fair
3.7%
Poor
1%
   
3.7

Maintain professional attitude and appearance?
  Excellent
75.7%
Good
20%
Fair
3.5%
Poor
0.8%
   
3.71

  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
 
Overall cleanliness of room
  Excellent
66.8%
Good
27.5%
Fair
4%
Poor
1.7%
   
3.59

Overall maintenance/condition of room
  Excellent
58.7%
Good
29.9%
Fair
8.6%
Poor
2.7%
   
3.45

Overall satisfaction of guest supplies & amenities
  Excellent
57%
Good
31.4%
Fair
8.9%
Poor
2.7%
   
3.43

 
Overall cleanliness of room
  Excellent
66.8%
Good
27.5%
Fair
4%
Poor
1.7%
   
3.59

Overall maintenance/condition of room
  Excellent
58.7%
Good
29.9%
Fair
8.6%
Poor
2.7%
   
3.45

Overall satisfaction of guest supplies & amenities
  Excellent
57%
Good
31.4%
Fair
8.9%
Poor
2.7%
   
3.43
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
55.6%
Good
34.6%
Fair
7.5%
Poor
2.3%
   
3.43

Overall, how would you rate the staff?
  Excellent
72%
Good
23.7%
Fair
4%
Poor
0.3%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
24.8%
No
75.2%

If so, was it resolved to your satisfaction?
  Yes
75.9%
No
24.1%

 
Overall, how would you rate the hotel?
  Excellent
55.6%
Good
34.6%
Fair
7.5%
Poor
2.3%
   
3.43

Overall, how would you rate the staff?
  Excellent
72%
Good
23.7%
Fair
4%
Poor
0.3%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
24.8%
No
75.2%

If so, was it resolved to your satisfaction?
  Yes
75.9%
No
24.1%

  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
 
Reservations
  Excellent
76.3%
Good
20.1%
Fair
2.7%
Poor
0.9%
   
3.72

 
Check-In
  Excellent
78.1%
Good
17.5%
Fair
3.4%
Poor
1%
   
3.73

 
Check-Out
  Excellent
78.6%
Good
17.5%
Fair
3%
Poor
0.9%
   
3.73

Housekeeping
  Excellent
70.5%
Good
24.4%
Fair
3.6%
Poor
1.5%
   
3.64

WiFi/Internet Service
  Excellent
56.9%
Good
21.3%
Fair
4.4%
Poor
1.8%
N/A
15.6%
   
3.02
Business Center
  Excellent
24.3%
Good
8.4%
Fair
1.7%
Poor
0.6%
N/A
65%
   
3.61

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
25.5%
Good
7.4%
Fair
1%
Poor
1%
N/A
65%
   
1.27

Buffet Breakfast
  Excellent
44%
Good
27.4%
Fair
11.5%
Poor
3.2%
N/A
13.9%
   
2.84

 
Reservations
  Excellent
76.3%
Good
20.1%
Fair
2.7%
Poor
0.9%
   
3.72

 
Check-In
  Excellent
78.1%
Good
17.5%
Fair
3.4%
Poor
1%
   
3.73

 
Check-Out
  Excellent
78.6%
Good
17.5%
Fair
3%
Poor
0.9%
   
3.73

Housekeeping
  Excellent
70.5%
Good
24.4%
Fair
3.6%
Poor
1.5%
   
3.64

WiFi/Internet Access
  Excellent
56.9%
Good
21.3%
Fair
4.4%
Poor
1.8%
N/A
15.6%
   
3.02
Business Center
  Excellent
24.3%
Good
8.4%
Fair
1.7%
Poor
0.6%
N/A
65%
   
3.61

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
25.5%
Good
7.4%
Fair
1%
Poor
1%
N/A
65%
   
1.27

Buffet Breakfast
  Excellent
44%
Good
27.4%
Fair
11.5%
Poor
3.2%
N/A
13.9%
   
2.84