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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Adria Hotel and Conference Center?
  Internet
36.3%
Online Reputation
2%
Advertisement
0.7%
Travel Agent
1.6%
Company
2.2%
Referral
17.1%
Meeting Planner
3.2%
Other
36.9%

What was the purpose of your visit?
  Business
26.7%
Pleasure
63.7%
Group
9.5%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
2%
Price
15.6%
Repeat Guests
16.7%
Location
39.9%
Airport
1%
Referral
6.6%
Access to NYC
1.4%
Attending Meeting
3.6%
Social Function
7.1%
Other
6.3%

 
Was this your first stay with us?
  Yes
62%
No
38%

Would you consider staying again?
  Yes
91.6%
No
8.4%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.2%
No
8.8%
   
0.91

 
How did you hear about the Adria Hotel and Conference Center?
  Internet
36.3%
Online Reputation
2%
Advertisement
0.7%
Travel Agent
1.6%
Company
2.2%
Referral
17.1%
Meeting Planner
3.2%
Other
36.9%

What was the purpose of your visit?
  Business
26.7%
Pleasure
63.7%
Group
9.5%

 
Why did you select the Adria Hotel and Conference Center?
  Advertising
2%
Price
15.6%
Repeat Guests
16.7%
Location
39.9%
Airport
1%
Referral
6.6%
Access to NYC
1.4%
Attending Meeting
3.6%
Social Function
7.1%
Other
6.3%

 
Was this your first stay with us?
  Yes
62%
No
38%

Would you consider staying again?
  Yes
91.6%
No
8.4%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.2%
No
8.8%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
76.7%
Good
18.4%
Fair
3.5%
Poor
1.4%
   
3.71

Greet you by name?
  Excellent
65%
Good
23.3%
Fair
8.8%
Poor
3%
   
3.5

Respond to your need for assistance?
  Excellent
75%
Good
19.7%
Fair
4.1%
Poor
1.2%
   
3.68

Maintain professional attitude and appearance?
  Excellent
75.4%
Good
19.9%
Fair
4%
Poor
0.7%
   
3.7






Acknowledge you immediately with a smile?
  Excellent
76.7%
Good
18.4%
Fair
3.5%
Poor
1.4%
   
3.71

Greet you by name?
  Excellent
65%
Good
23.3%
Fair
8.8%
Poor
3%
   
3.5

Respond to your need for assistance?
  Excellent
75%
Good
19.7%
Fair
4.1%
Poor
1.2%
   
3.68

Maintain professional attitude and appearance?
  Excellent
75.4%
Good
19.9%
Fair
4%
Poor
0.7%
   
3.7

  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
  ACCOMMODATIONS
Average: 87.5%
Rating: 3.5
 
 
Overall cleanliness of room
  Excellent
66.6%
Good
27.2%
Fair
4.2%
Poor
2%
   
3.58

Overall maintenance/condition of room
  Excellent
58.8%
Good
29.3%
Fair
8.7%
Poor
3.2%
   
3.44

Overall satisfaction of guest supplies & amenities
  Excellent
56.8%
Good
31.1%
Fair
8.9%
Poor
3.2%
   
3.41

 
Overall cleanliness of room
  Excellent
66.6%
Good
27.2%
Fair
4.2%
Poor
2%
   
3.58

Overall maintenance/condition of room
  Excellent
58.8%
Good
29.3%
Fair
8.7%
Poor
3.2%
   
3.44

Overall satisfaction of guest supplies & amenities
  Excellent
56.8%
Good
31.1%
Fair
8.9%
Poor
3.2%
   
3.41
  OVERALL EXPERIENCE
Average: 87.5%
Rating: 3.5
  OVERALL EXPERIENCE
Average: 87.5%
Rating: 3.5
 
Overall, how would you rate the hotel?
  Excellent
55.3%
Good
34.4%
Fair
7.5%
Poor
2.7%
   
3.42

Overall, how would you rate the staff?
  Excellent
71.5%
Good
23.8%
Fair
4.5%
Poor
0.2%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
25.2%
No
74.8%

If so, was it resolved to your satisfaction?
  Yes
74.5%
No
25.5%

 
Overall, how would you rate the hotel?
  Excellent
55.3%
Good
34.4%
Fair
7.5%
Poor
2.7%
   
3.42

Overall, how would you rate the staff?
  Excellent
71.5%
Good
23.8%
Fair
4.5%
Poor
0.2%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
25.2%
No
74.8%

If so, was it resolved to your satisfaction?
  Yes
74.5%
No
25.5%

  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
  SERVICES AND AMENITIES
Average: 70%
Rating: 2.8
 
Reservations
  Excellent
76.2%
Good
19.8%
Fair
3.1%
Poor
0.9%
   
3.71

 
Check-In
  Excellent
77.8%
Good
17.5%
Fair
3.5%
Poor
1.2%
   
3.72

 
Check-Out
  Excellent
78.5%
Good
17.3%
Fair
3.1%
Poor
1.1%
   
3.72

Housekeeping
  Excellent
69.8%
Good
24.4%
Fair
4.1%
Poor
1.7%
   
3.62

WiFi/Internet Service
  Excellent
56.9%
Good
20.9%
Fair
4.7%
Poor
1.9%
N/A
15.6%
   
3.02
Business Center
  Excellent
24.1%
Good
8.2%
Fair
1.7%
Poor
0.6%
N/A
65.3%
   
3.61

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
25.6%
Good
7.3%
Fair
1.2%
Poor
1%
N/A
64.9%
   
1.28

Buffet Breakfast
  Excellent
43.1%
Good
26.5%
Fair
11.4%
Poor
3.6%
N/A
15.5%
   
2.78

 
Reservations
  Excellent
76.2%
Good
19.8%
Fair
3.1%
Poor
0.9%
   
3.71

 
Check-In
  Excellent
77.8%
Good
17.5%
Fair
3.5%
Poor
1.2%
   
3.72

 
Check-Out
  Excellent
78.5%
Good
17.3%
Fair
3.1%
Poor
1.1%
   
3.72

Housekeeping
  Excellent
69.8%
Good
24.4%
Fair
4.1%
Poor
1.7%
   
3.62

WiFi/Internet Access
  Excellent
56.9%
Good
20.9%
Fair
4.7%
Poor
1.9%
N/A
15.6%
   
3.02
Business Center
  Excellent
24.1%
Good
8.2%
Fair
1.7%
Poor
0.6%
N/A
65.3%
   
3.61

Fitness Center
  Excellent
0%
Good
0%
Fair
0%
Poor
0%
N/A
0%
   
0

Room Service
  Excellent
25.6%
Good
7.3%
Fair
1.2%
Poor
1%
N/A
64.9%
   
1.28

Buffet Breakfast
  Excellent
43.1%
Good
26.5%
Fair
11.4%
Poor
3.6%
N/A
15.5%
   
2.78